Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, in its original packaging and in the same condition you received it, unworn and unwashed with all original tags attached. You'll also need your order number or proof of purchase. Every pre-owned item is graded and photographed before dispatch, and we check each return against that record.

To start a return, email ryan@mavenuk.store or message us on WhatsApp (+44 7504 817313). If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us straight away if the item is faulty, damaged, incorrect or not as described, so we can put it right.

Authenticity guarantee

Every item is checked by hand before it is listed. If any item you buy from us is found not to be authentic, you'll get a full refund plus £100.

Exchanges

Most of our pieces are one-offs, so the fastest way to get a different size is to return the item you have and, once the return is accepted, place a new order. Message us first and we'll help you find the right size.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 working days. Your bank or card provider may take a few extra days to show it. If more than 15 working days have passed since we approved your return, contact us at ryan@mavenuk.store.

Your legal rights are not affected.

MavenUK Limited, registered in England and Wales, company number 15314853. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.